Cleo Portal - 2016
When Cleo Communications moved to iterate their VL Portal solution for the benefit of customers like Target and Ryder in 2016, its user experience topped the list of needed upgrades. Renamed Cleo Portal, this product enables users to interact with Cleo’s on-premise Versalex platform through the Web.
When this project kicked off I had to that point only worked on refining Cleo’s existing products. Cleo Portal was a total re-do. And more likely than others to be used by people who were NOT Cleo customers. This product would enable customers of Cleo’s on-prem Versalex platform to invite their customers to participate in a limited subset of Versalex operations through the Web. Whether the customers’ customers were experienced with such operations or not. There’d be no training, help files, or call center to fall back on for them.
Interaction Design (IxD)
Information Architecture (IA)