Cleo Portal - 2016
In 2016, my employer at the time, Cleo Communications, moved to overhaul their VL Portal solution for the benefit of customers like Target and Ryder. The User Experience of this application topped the list of needed upgrades. Renamed Cleo Portal, this product would enable users to interact with Cleo’s on-premise Versalex platform through the Web in a more elegant and usable way.
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A Unique Opportunity for Excellence
When this project kicked off I had to that point only worked on refining Cleo’s existing products. Conversely, Cleo Portal was a total re-do. And more likely than others to be used by people who were NOT Cleo customers. This product would enable customers of Cleo’s on-prem Versalex platform to invite their customers to participate in a limited subset of Versalex operations through the Web. Whether the customers’ customers were experienced with such operations or not. There’d be no training, help files, or call center to fall back on for them.
I emphasized this distinction to the team. It had to be self-evident in its purpose and use. And starting over from the ground up was the perfect opportunity to do this.
UX Design I rendered for this project:
Building accessibility into your product broadens your user base and helps ensure government contracts aren't denied on that basis. I led the design and implementation of accessibility for Cleo Portal.
Information Architecture (IA)
Interaction Design (IxD)
The compendious wireframes I authored for this project ensured complex features like this went to code, passed QA the first time, and never needed refactoring.
When I designed a simpler user account area, I wrote a test that proved every user would still know where to log out.